| COVID-19 Updates COVID-19 Response

As with much of the world, we at have been working around the clock to monitor and adapt to the COVID-19 situation as it evolves to keep our families and yours safe. The health and well-being of our team, clients, and bidders remains our top priority. We are taking extra precautions in all of our facilities to ensure the safety of our employees and our customers.

We apologize for any inconvenience any changes made due to COVID-19 has caused and thank you for your patience and understand as we all continue to monitor and adapt to the COVID-19 situation as it evolves to keep our families and yours safe.

Frequently Asked Questions

Q: Are you still running auctions on
A: Yes. We are still open and will have auctions available.

Q: Are you running customer pick-ups out of your CA, NY, and TN Processing Centers?
A: Yes, as of June 4th, 2020, we have opened up customer pick-ups for select auctions with a Contactless Pick-up Process to keep our staff and customers safe. Please follow the direction and guidelines as provided in emails received when you win an auction on how to pick-up your item(s) from one of our Processing Centers

Q: I was bidding on an item and the auction closed with my bid as highest. But now there is no record of my winning the auction. What happened to it? Will I be charged?
A: No, you will not be charged. The auction is closed without a winner since we will be unable to fill the order until further notice.

Q: How will I know when you're open for will-call pick-ups again?
A: If you have an item waiting for pick-up, you will be notified by email once our Processing Centers are re-opened.

Q: I need to pick up my vehicle. Will the IAA Yard at Medford and Corona's Auto Parts & Towing in Hartford be open?
A: At this time, the locations that house the majority of vehicles and heavy equipment are not impacted by the Executive Orders.

Q: What if that changes, and those facilities are closed?
A: We will notify all buyers who may be impacted by changes at those locations.

Q: Am I still required to provide a notarized letter for a towing company/freight service or another individual other than myself to pick up my vehicle/heavy equipment on my behalf?
A: Yes. During this time of social distancing or non-essential businesses being closed, there are online notary services available to obtain the needed letter in order to pick-up your my vehicle/equipment. Here are a couple of examples:

Q: Am I able to preview vehicles and equipment at that Insurance Auto Auctions (IAA)’s, yards?
A: As of March 16, 2020, due to concerns surrounding COVID-19, all previews have been canceled for vehicle and equipment assets held at our partner’s, Insurance Auto Auctions (IAA)’s, yards. Please review to the individual listing details for more information.

Q: Are you experiencing any shipping delays?
A: We are experiencing delays in shipping items to the winning bidders by some of our shipping carriers. We will do our best to get orders out in a timely manner as always.