PropertyRoom.com | COVID-19 Updates

PropertyRoom.com COVID-19 Response

As with much of the world, we at PropertyRoom.com have been working around the clock to monitor and adapt to the COVID-19 situation as it evolves to keep our families and yours safe. The health and well-being of our team, clients, and bidders remains our top priority. We are taking extra precautions in all of our facilities to ensure the safety of our employees and our customers.

We apologize for any inconvenience any changes made due to COVID-19 has caused and thank you for your patience and understand as we all continue to monitor and adapt to the COVID-19 situation as it evolves to keep our families and yours safe.

Frequently Asked Questions

Q: Are you still running auctions on PropertyRoom.com?
A: Yes. We are still open and will have auctions available.

Q: Are you running customer pickups out of your CA, NY, and TN Processing Centers?
A: Yes, we have opened up customer pick-ups for select auctions with a Contactless Pick-up Process to keep our staff and customers safe. Please follow the direction and guidelines as provided in emails received when you win an auction on how to pick-up your item(s) from one of our Processing Centers

Pickup Appointments are REQUIRED - Need to set a pick-up appointment?
Click here for our Farmingdale, NY Processing Center
Click here for our Ontario, CA Processing Center
Click here for our Memphis, TN Processing Center


Q: I need to pick up my vehicle. Will the IAA Yard at Medford and Corona's Auto Parts & Towing in Hartford be open?
A: At this time, the locations that house the majority of vehicles and heavy equipment are not impacted by the Executive Orders.

Q: What if that changes, and those facilities are closed?
A: We will notify all buyers who may be impacted by changes at those locations.

Q: Am I still required to provide a notarized letter for a towing company/freight service or another individual other than myself to pick up my vehicle/heavy equipment on my behalf?
A: Yes. During this time of social distancing or non-essential businesses being closed, there are online notary services available to obtain the needed letter in order to pick-up your my vehicle/equipment. Here are a couple of examples:
https://www.notarize.com/
https://www.notarycam.com/


Q: Are you experiencing any shipping delays?
A: We are experiencing delays in shipping items to the winning bidders by some of our shipping carriers. We will do our best to get orders out in a timely manner as always.

Q: NY, CA, or TN has a travel restriction on a state that I recently visited, can I still pickup my item?
A: Please make sure you are adhering to any Travel Restrictions for NY, CA, and TN. If you have visited a state that NY, CA, or TN has Travel Restrictions for please contact us to reschedule your pick up to after any required quarantine period. We may ask if you have visited any states that are on a Travel Restriction list when you arrive, and if so we may require rescheduling of your pick up until after any required quarantine period.

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